Terms & Conditions
Ownership of the Site
Hubertree.com is owned and operated by Huber Tree Service. By accessing and using this website, you agree to comply with the terms and conditions outlined below.
Copyright
All content, including text, images, videos, and other materials provided on Hubertree.com, is protected by copyright laws. You may not reproduce, distribute, or use any content from this site without explicit permission from Huber Tree Service.
Liabilities and Responsibilities
- Product Information: We strive to provide accurate and up-to-date information about our products. However, we do not guarantee the accuracy, completeness, or reliability of any content on the site.
- User Conduct: Users are responsible for their actions while using Hubertree.com. You agree not to engage in any unlawful, harmful, or abusive behavior.
- Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.
Requirements for Using the Store
- You must be at least 18 years old to make a purchase on Hubertree.com.
- You agree to provide accurate and complete information during the checkout process.
- You are responsible for maintaining the security of your account credentials.
Notification of Modifications
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review the terms periodically.
Termination of Contract
We may terminate your access to Hubertree.com if you violate any of the terms outlined here.
Contact Information
If you have any questions or concerns regarding these terms and conditions, please contact us at:
- Email: huber@hubertree.com
- Phone: 256-527-0607
Privacy Policy
Privacy Policy
Collecting Personal Information
At Hubertree.com, we collect personal information from our users in the following ways:
- Account Registration: When you create an account, we collect your name, email address, and other relevant details.
- Order Processing: When you make a purchase, we collect information necessary for order fulfillment, such as shipping address and payment details.
- Communication: We collect information when you contact us via email or other communication channels.
Sharing Personal Information
We do not sell, trade, or rent your personal information to third parties. However, we may share it with trusted service providers who assist us in operating our website and fulfilling orders.
Using Personal Information
We use your personal information for the following purposes:
- Order Fulfillment: To process and deliver your orders.
- Customer Support: To address your inquiries and provide assistance.
- Marketing: To send promotional emails (you can opt out at any time).
Customers’ Rights
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Correct any inaccuracies in your personal data.
- Deletion: Request deletion of your personal information (subject to legal requirements).
- Withdraw Consent: Opt out of marketing communications.
Use of Cookies
We use cookies to enhance your browsing experience on Hubertree.com. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings.
Contact Information
If you have any questions or concerns regarding our privacy policy, please contact us at:
- Email: huber@hubertree.com
- Phone: 256-527-0607
Payments & Shipping
Payment Options
We accept the following payment methods for orders on Hubertree.com:
- Credit Cards: We require a valid credit card on file for all accounts prior to shipping. Your card will be charged for the order amount when it ships.
- Delayed Shipping Program: Take advantage of our Delayed Shipping Program. Order everything you need at once, and we’ll store it until you’re ready to receive it. You won’t be billed until your order ships.
Shipping Methods
We make delivery easy and seamless. Here are the details regarding our shipping methods:
- Domestic Shipping:
- We stock over 30,000 products, and 97% to 98% of orders for these items ship within 24 hours.
- Items that must ship by truck due to size or weight are noted with the Truck Ship icon. Freight will be quoted separately for these deliveries.
- Inside delivery is not standard; you’ll need to unload your shipment from the carrier’s tailgate. If you require inside delivery or have special delivery needs, discuss them with your Account Service Representative during order placement.
- International Shipping:
- We offer international shipping options. Please contact us for a freight quote if you’re shipping outside the United States.
- Supported Shipping Zones:
- We ship to various zones within the United States and internationally. Our coverage includes multiple locations.
- Shipping Costs:
- Shipping costs vary based on the shipping method, location, and order size. Freight charges for truck shipments will be quoted separately.
- Order Processing and Delivery Times:
- Most orders ship within 24 hours for stocked items.
- Truck shipments may take longer due to logistics and scheduling.
Returns, Exchanges, Damages, and Lost Packages
- Returns and Exchanges:
- If you need to return or exchange an item, please contact our customer service team. We’ll guide you through the process.
- Returned items must be in their original condition and packaging.
- Damaged Shipments:
- If your shipment arrives damaged, please notify us immediately. We’ll work with you to resolve the issue.
- Lost Packages:
- If your package is lost in transit, we’ll assist in tracking it down or arranging a replacement.
Contact Information
If you have any questions or need assistance, feel free to reach out to us:
- Email: customerservice@hubertree.com
- Phone: 256-527-0607
Return and Refund Policy
Return Policy
Damages and Issues
-30 Day Returns or Exchanges
-Customer is responsible for return shipping
-No Restocking Fee
-Refunds will be issued upon receiving the item to the payment method used within 10 days.
We want you to be satisfied with your purchase from Hubertree.com. If you receive a damaged or defective item, please follow these steps:
- Inspect the Package: Upon delivery, carefully inspect the package for any visible damage.
- Contact Us: If you find any issues, contact our customer service team within 48 hours of receiving the order. Provide details about the damage or defect, along with photos if possible.
- Resolution: We’ll work with you to resolve the issue promptly. This may include sending a replacement or issuing a refund.
Exceptions
- Non-Returnable Items:
- Some items are non-returnable due to hygiene reasons (e.g., earbuds, personal care products).
- Custom-made or personalized items cannot be returned unless they arrive damaged or defective.
- Items with Return Limitations:
- Certain products have specific return conditions (e.g., software licenses, opened consumables).
- Check the product description for any return restrictions.
Exchanges and Refunds
- Exchanges:
- If you need to exchange an item, please contact us. We’ll guide you through the process.
- Exchanges are subject to availability.
- Refunds:
- Refunds will be issued to the original payment method once we receive the returned item.
- Shipping costs are non-refundable unless the return is due to our error.
Contact Information
If you have any questions or need assistance with returns, feel free to reach out to us:
- Email: customerservice@hubertree.com
- Phone: 256-527-0607
The best time to plant a tree was 20 years ago. The second best time is now.
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Huber Tree Service
Huntsville AL, 35803
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